We got tired of watching AI projects fail for the same reason
Between 2021 and 2023, we watched dozens of companies spend meaningful money on AI tools — platforms, chatbots, "automation suites" — and come away with very little to show for it. Not because the technology didn't work. Because nobody had figured out which specific task the tool was supposed to handle.
DelegateAI exists to do the thing those projects skipped: define the task first, build the agent for that task, and stay accountable for whether it actually works.
Why we work the way we do
Most AI vendors sell access. A licence to use a platform, a seat in a tool, a subscription to infrastructure. The gap between "access" and "a working thing in your operations" is where the real work is — and it's work the vendor has no incentive to do.
We operate as a studio, not a platform. We take on a specific process, build a specific agent to handle it, integrate that agent into your existing tools, and then stay answerable for the result for the first 30 days in production. If the agent isn't doing what it was supposed to do, that's our problem.
This shapes everything about how we work: we only take on one process at a time per client, we don't start building until the process is mapped, and we don't promise what we can't verify.
What we won't do
We don't build generic chatbots. We don't pitch AI as a solution before we understand the problem. We don't scope builds that span multiple unrelated workflows — that produces brittle systems that fail in unpredictable ways.
We also won't pretend a process is ready for automation when it isn't. If your workflow is undocumented and your team disagrees on how it works, the right answer is to fix that first. We'll say so.
Two people, a specific point of view
Mateusz Czajka
Co-founder & Technical LeadPreviously a software engineer at a Warsaw logistics company where he built internal automation tools for a 200-person ops team. Spent five years learning which automation projects succeeded in production and which failed six weeks after handoff — and why. Now applies that directly to agent architecture.
Karolina Bednarz
Co-founder & Process LeadOperations consultant for seven years across manufacturing, logistics, and professional services clients in Poland and Germany. Spent most of that time documenting processes that had never been written down. Joined DelegateAI because the audit work — not the technology — is usually where value is created or destroyed.
Three things that don't change between projects
Process before technology
We don't start building until the process is mapped, the edge cases are identified, and the acceptance criteria are agreed. Every engagement begins with an audit — even if you're already sure you know what needs automating.
One process at a time
We take on one specific workflow per engagement. This isn't a capacity constraint — it's a quality decision. Agents built for a single, well-understood task work reliably. Agents scoped across multiple workflows tend to produce unpredictable failures at the intersections.
Accountability after launch
Delivery doesn't end when the agent goes live. The 30-day accountability period exists because the first weeks in production always surface edge cases that testing missed. We respond within 24 hours to any reported failure during this period.
Want to work with us?
Tell us which process you want to hand off. We'll let you know whether it's a good fit for an agent and, if it is, what working together would look like.
Get in Touch